Platforms like Zendesk and include both self-help and ticketing options.
Other tools, like Parature, are point solutions for a self-help knowledge base.
When customers cannot solve a problem, they can easily reach out for support and for self-help knowledge.
Some help desk solutions offer both self-service and ticketing for support personnel.
(Alternatively, some customer service suites offer these capabilities built-in.) Most will also integrate with related platforms, like a CRM.
Most help desk software integrates with live chat software and call center software.No matter what it’s called, this form of software has the same goal.It creates a single point of contact for users to connect with a company.Μετά τη λήξη της προθεσμίας (1 εβδομάδας/1 μήνα/3 μηνών) ο λογαριασμός ανοίγει αυτόματα.